Website Design and Management Service Terms and Conditions

1. Introduction: Welcome to Pixertise (“we,” “us,” or “our”). These Terms and Conditions outline the agreement between Pixertise and the client (“you” or “client”) for the provision of website design and management services.
2. Initial Design Fee: Upon agreement, the client agrees to pay an initial design fee, as outlined in the proposal. This fee covers the following services:
   1. Website Design and Set-up, b. Initial graphic Design, c. Initial graphic print designs, d. Reviews and changes during the design process, e. Design Consultation meetings, f. Initial Photo shoots, g. All features listed in the quotation during development.
3. Design and setup time: Upon payment of the first invoice design and setup time will be as per the quotation, Pixertise cannot be held responsible for delays outside of our control, such as a. client content information delays, b. missed consultation meetings.
4. Management Fee (Minimum 12 Months): Following the publication of the web site or three months after contract agreed, the client agrees to a management fee payable monthly for a minimum of 12 months. Early termination will require the outstanding monthly fees to be paid in full. This fee covers the following services:
   1. Design/Coding changes after completion (fair usage applies) b. Adding on features after completion (fair usage applies) c. Content updates (fair usage applies) d. Website uptime checks e. Regular meetings to discuss website (fair usage applies)
5. Three Monthly Rolling Contract: After the initial 12 months, the management fee becomes a three-month rolling contract. Either party may terminate this contract with a written notice of 90 days.
6. Termination: On termination and payments are ended the website will no longer be hosted by Pixertise. The client will need to arrange hosting of their own and the transfer of the website to the new hosting provider. Pixertise can move your website to a new hosting provider at an additional charge to be agreed.
7. Additional Services: Additional services beyond the scope of the initial design and management fee will be quoted separately. The client agrees to pay for these additional services upon acceptance of the quote.
8. Website Rebuild: The client is entitled to request a website rebuild every 24 months. This service is included in the management fee and will be initiated upon client request.
9. Fair Usage Policy: Certain services are subject to our fair usage, as outlined below:
   1. Design/Coding changes after completion b. Adding on features after completion c. Content updates d. Regular meetings to discuss the website.
10. Hosting: Hosting is included in the initial design fee and will be provided for the duration of the subscription. The client acknowledges that any changes to hosting requirements may incur additional charges.
11. Support: Support for the website will be provided as part of the initial design fee and the management fee. Support includes:
    1. fixing issues that cause the website to stop working, b. updates to plugins, c. updates to security features.
12. Ownership: All design elements including the theme, logos and graphics, transfer to the client on completion of 12 monthly payments or contract. Content, text, and information including those written by Pixertise Ltd transfer to the client on completion of the contract.
13. Hosting services: Hosting space, and database remains property of Pixertise and do not transfer. Client will need to arrange external sources for these if they wish to leave Pixertise Ltd and will need to set-up a new installation. Pixertise will provide a quotation for assisting with this transfer service.
14. Confidentiality: Both parties agree to keep confidential any proprietary information received from the other party during the term of this agreement.
15. Governing Law: This agreement shall be governed by and construed in accordance with the laws of United Kingdom.

Payment of the initial invoice confirms, you are engaging in our services, you agree to be bound by these terms and conditions. We reserve the right to update or modify these terms at any time, and the client will be notified accordingly.

Pixertise LTD

2 Hill View Rd, Malvern, Worcestershire, WR14 1FJ
01684 770785
theteam@pixertise.co.uk
www.pixertise.co.uk

PIXERTISE LTD – 09250210